Privacy Policy

Last Updated: July 1, 2026 This Privacy Policy ("Policy") explains how EI VPN ("we," "us," or "our") collects, uses, stores, discloses, and protects your personal information when you visit the EI VPN official website ("Website") or contact us. By accessing this Website or contacting us, you acknowledge that you have read, understood, and agreed to the terms of this Policy. 1. Scope of This Policy ● This Policy is intended for adults. By accessing this Website or contacting us, you represent and confirm that you have reached the age of majority under the laws of your country or region of residence. If you are under the age of majority, you may only use this Website or contact us with the consent and supervision of your parent or legal guardian. Unless otherwise indicated by you, we will consider you to be an adult. ● This Policy applies to the collection, use, storage, disclosure, and protection of personal information in connection with this Website and our contact services. 2. Information We Collect 2.1 Information Collected When You Contact Us When you contact us by email, we may collect the information you voluntarily provide, including your inquiries, descriptions of issues, and other relevant communications. Where necessary, and with your confirmation, we may collect additional personal information to facilitate effective communication and resolve your requests accurately and efficiently. 2.2 Information Collected When You Visit Our Website When you access our Website through a browser or other device, our servers automatically record certain information, including but not limited to: ● Network request information; ● IP address; ● Browser type and version; ● Browser language settings; ● Date and time of access; ● Browser unique identifier information. 3. How We Use Your Information We process your information in accordance with the principle of data minimization and only for purposes directly related to this Website and our contact services. ● Information collected when you contact us: Used to respond to your inquiries, provide customer support, process feedback, and ensure that your requests are handled efficiently. ● Information collected when you visit our Website:Used to improve your browsing experience, monitor the operational status of the Website, and maintain the security and proper functioning of our Website. 4. Disclosure of Information 4.1 Disclosure to Third Parties We do not voluntarily disclose your personal information to third parties. We will disclose relevant information only under the following circumstances and only to the extent necessary: ● Where required by applicable laws, regulations, court orders, governmental authorities, or where necessary to protect your rights, the rights of others, or the public interest. ● Where you have provided your explicit authorization or consent, we will disclose your information strictly within the scope of your authorization. 4.2 Internal Access We implement a strict internal access control system for all personal information we collect. Access is limited to authorized personnel whose duties require such access for customer support or service operations. All access activities are logged and subject to auditing to ensure accountability and traceability. 5. Data Retention 5.1 Retention of Email Communications ● Email communications retained for the purpose of resolving unresolved inquiries are securely stored in dedicated mail systems. Such emails may be retained for up to ten (10) years where required for legal, regulatory, or audit purposes in the applicable jurisdiction. ● Once your inquiry has been fully resolved and both parties consider the matter closed, the related email communications will either be archived or permanently deleted according to their level of sensitivity. Archived emails will be retained for no longer than ten (10) years where required by applicable legal or regulatory requirements. 5.2 Retention of Website Access Logs ● Website access logs collected during your visit will be retained for no longer than one (1) year for operational, security, and compliance purposes. ● Upon expiration of the applicable retention period, such logs will be permanently deleted from our servers and cannot be recovered. 6. Information Security We have established a comprehensive, multi-layered information security framework to safeguard your personal information. Through physical security measures, encryption technologies, strict access controls, and other appropriate technical and organizational safeguards, we strive to protect your non-public personal information against unauthorized access, use, disclosure, alteration, or destruction. 7. Children's Privacy We strictly comply with internationally recognized principles for protecting children's privacy and data security. Our Website and contact services are intended only for individuals aged 13 years or older and are not directed toward children under the age of 13. Accordingly, we do not knowingly collect personal information from children under the age of 13. 8. Changes to This Privacy Policy We may revise this Policy from time to time to reflect changes in applicable laws, regulations, business operations, or technological developments. Any updates will be published on this page. If the changes materially affect your rights or the way we collect or use your information, we encourage you to review this Policy periodically to stay informed of our latest privacy practices. 9. Contact Us If you have any questions, concerns, or requests regarding this Policy or wish to exercise your rights relating to your personal information, please contact us by email: contact@eivpn.com